Customer Service Services At The Service Provider Essay

According to Lucas (2009), great customer service is presented by knowledgeable, capable, and enthusiastic employees who deliver products and services to their customers and create consumer loyalty. From that point, it could be claimed that the best employees will build the best service which surpass customer expectation and the result of that action is when customer repurchase or talk to another potential customers. In short, customer service is the action when service provider gives customer what they desire. In addition, Gronroos (1983) proposed that service value is also affected by the service provider. In this case, the term ‘service provider’ can be defined as the company workers. Moreover, employees achieve the consumer satisfaction not only by the price but also by providing the excellent service. Different expectation comes from different customer and the satisfied result depends on the experience or purpose of each customer. By defining the different between c ustomer gender, customer age or level of customer social status, service provider can create perfect strategies to finish company profit goal which comes from customer loyalty budget. The important goal in achieving consumer loyalty is developing consumer satisfaction. By concentrate in customer service, company provides the best care, the great customer appreciation and the special atmosphere which comfort customer or create memorable experience and the result is that they want to reuse the service. 2.2.Show MoreRelatedService Quality And Customer Satisfaction Towards Cellular Service Providers1925 Words   |  8 PagesRESEARCH PROPOSAL SERVICE QUALITY AND CUSTOMER SATISFACTION TOWARDS CELLULAR SERVICE PROVIDERS IN PAKISTAN Submitted by YUSRA BABAR B00298203 ABSTRACT The prosperity and achievement of any organization relies on several factors. Telecommunication sector aims to provide their customers with quality services. Companies giving quality services tend to struggle more in order to survive in service sector which in turn satisfy their customers. This study aims to examine the customer quality as a factorRead MoreAkamai, Leading Provider of Cloud Services, Offers Excellent Customer Service2797 Words   |  12 Pagesâ€Å"Akamai ® is the leading provider of cloud services for helping enterprises provide secure, high-performing user experiences on any device, anywhere (Akamai: Summary for, 2014).† Akamai Technology is headquartered in Cambridge, Massachusetts, USA. CEO: Dr. Tom Leighton has co-founded Akamai Technologies in 1998, and served as Akamai’s Chief Scientist for 14 years before becoming Chief Executive. Akamai offers an accelerated course on digital delivery. Akamai’s mission statement is, â€Å"To accelerateRead MoreCustomer Retention Strategies Used by Internet Service Providers in Kenya9467 Words   |  38 PagesCUSTOMER RETENTION STRATEGIES USED BY INTERNET SERVICE PROVIDERS IN KENYA 1 TABLE OF CONTENTS PART ONE INTRODUCTION †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3 1.1 Background †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.3 1.1.1 Customer Retention Strategies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.4 1.1.2 Internet Service Providers †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..6 1.2 Research Problem †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...8 1.3 Objectives of t he Study †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦10 1.4 Importance of the Study †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...†¦.10 PART TWO LITERATURE REVIEWRead MoreCanadian Chemical, A Global Provider Of Better Quality Products And Customer Service1209 Words   |  5 Pagesaffects on the construction industry with unemployment currently floating around 30%. Canadian Chemical, a global provider of better quality products and services is one of the many commercial construction companies that are experiencing problems. More construction companies are following a, â€Å"the low bidder gets the job,† mentality versus providing true quality products and customer service, which in return results in a company like Canadian Chemical to lose sales. TJ Wood who is th e Vice PresidentRead MoreMaximum Subscribers Consume Gb Data Essay1702 Words   |  7 Pagesmuch difference between postpaid and prepaid respondents. Also data consumption for postpaid subscribers is higher than prepaid subscribers. Users subscribe to CUG facility which helps them lower the voice calling bills. Subscribers are using data services more frequently now because smartphones are available at low cost and due to competition cost of data plans also has come down drastically. Also since application like WhatsApp are being used more frequently for communication, sharing images andRead MoreServices1390 Words   |  6 PagesModel of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality ï‚ § The Customer Gap ï‚ § (Sometimes referred to as Gap 5) 2 ï‚ § The Provider Gaps: ï‚ § Gap 1 – The Listening Gap ï‚ § not knowing what customers expect ï‚ § Gap 2 – The Service Design andRead MoreHyper Converged Infrastructure For Service Provider1627 Words   |  7 PagesHyper-converged Infrastructure for Service Provider TOC GOES HERE ONCE PAPER COMPLETED About Stratoscale (In the TOC Page) Stratoscale is focused on leveraging technology to help IT teams, within the service provider, make better and more profitable usage of existing infrastructures. 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Third party logistics ultimate goal is to provide a competitive advantage to the organization

A Brief Biography of Benjamin Banneker - 599 Words

Inhumane degeneration of colored people by human trafficking had once lasted for two centuries in America. Those trafficked by white people became slaves sold in auditions were strained and were commonly abused by their masters. Slaves were compelled to perform vigorous labor everyday for seven years in hope for a day that their master will release them. Benjamin Banneker was a son of a former slave who had wrote a letter to ex-US Secretary of State, Thomas Jefferson in hope for Jefferson to take role in part of abrogating enslavement. Although Banneker was born as a free man, his determination of resolving servitude had brought himself to construct a letter to Jefferson. Through the use of emotional diction, tone, and religious allusion, Banneker emphasizes his passion for freeing slaves of America. Banneker’s word choice takes a large role in his letter as it show his persuasive bold stance and emotional message to Jefferson. Banneker used bold and compelling detailed phrase s, in particular â€Å"I entreat you†¦ your abhorrence thereof was so excited†¦ how pitiable†¦ groaning captivity and cruel oppression† (Paragraphs 1-3) moves readers of the letter responsively into feeling guilt and grief towards the ones enslaved. His word choice implies formally that Jefferson, the man who wrote the Declaration of Independence who stated â€Å"all men are created equal, and that they are endowed by their creator with unalienable rights† (Paragraph 2) contradicted himself â€Å"you should at the same

Essay about Mentorship Academy A Charter School Essay Example For Students

Essay about Mentorship Academy : A Charter School Essay First Class GraduationMentorship Academy is a charter school established in an old six-story Chase Bank building, located on 399 Florida St. and Fourth in Downtown Baton Rouge, with a stamp of a blue shark on the outside wall. It houses two schools: Digital Arts (blue) and Science and Technology (green). It is forever changing its system, trying to find the perfect custom for the students of today and for the future. They have a ways to go with setting their legacy. Recently in its fourth year, with minor hiccups, time constraints, and hapless hours of school and internships, the school hosted its first graduating class of 2014 under the dome of Southern University.Tension, excitement, embarrassment, laughter, happiness, indifference, stressall these emotions were swirling around the heads of high school seniors of Mentorship Academy. Clad in professional suits and dresses swarming through the long white hallways, twelfth graders were having heavy conversations about balancing internships, familial troubles and class assignments, all while having some time for fun and friends. To seniors, the decision and pressure of going to a college or university after high school is very stressful. To seniors, the day of graduation is steadily creeping upon them. To them, this was the final step of their high school careers—they will no longer be the carefree young adults that they once were; yet, they will be recognized as responsible adults when th ey walk down the aisle and earn their diploma, accomplishing a milestone throughout their lives. Graduation is a â€Å"rite of passage† that most high school students are looking forward to. It is a school’s lifetime goal to see that all students have completed their twelve year’s long education.. .y touch his heart, but to the senior students and their families hearts as well. He, along with the school, has made it this far to witness the first ever graduating class of 2014. It was inspirational to have such a bright future for these respectable individuals to reach out to further their education. One by one, the student of a little charter school with only four years on its head, walked across the tall stage. And, at long last, they received their smooth black book, showcasing their high school diploma. Finally, after those four years of academics and homework, trials and triumphs, the young men and women of Seniors of Mentorship Academy of Digital Arts and Science and Technology, have fully graduated from high school; they are now ready to conquer the real world with their own hands. Question is: are the ready for the challenges that await them in college?

The French New Wave Essay Example For Students

The French New Wave Essay La Nouvelle Vague began with a group of 5 filmmakers who had a strong influence of film theory and criticism whilst writing for the magazine Cahiers du Cini ma. These 5 filmmakers and critics Truffaut, Godard, Chabrol, Rivette and Rohmer, changed the notion on how film could be made which came from a desire to forge a new cinema, and thus the Nouvelle Vague was born. A group of directors who collaborated and assisted one another and developed a unique sense of form and style and narrative that makes their work instantly recognisable. PHILOSOPHY Existentialism was a major influence, which evolved in France and was particularly associated with Jean Paul Sartre. It expressed the individual, stressed the experience of free choice and the absence of rational understanding. Perhaps this was the cause of so many women taking different roles to those that were pre-assigned by society. Characters were young anti heroes; loners with no family ties and they behaved spontaneously and immorally. There was much cynicism regarding politics. We will write a custom essay on The French New Wave specifically for you for only $16.38 $13.9/page Order now In A Bout de Souffle, the protagonist kills and shows no remorse and in Cli o de 5 i 7, the woman stops playing the roles expected of her as the woman with cancer, and instead lives dangerously. CAMERA WORK The films made by les auteurs used lightweight, hand held cameras for easy shots along the streets of Paris, which were reminiscent of many films made, such as A Bout de Souffle and Les Quatres Cents Coups. The films were shot cheaply, quickly, and effectively encouraged experimentation and improvisation which gave the directors more freedom in their work. We see a casual and very natural look; with on location filming, the mise en scene of Parisian streets, coffee bars a defining feature of works by Truffaut, Godard et al. The one and only camera that was used, was mobile, which was inventive as created many new techniques. It would follow the characters down the streets and looking over shoulders to watch surrounding life go by. In A Bout de Souffle, cini matographer Coutard was pushed around on a wheelchair to capture the fast paced love story and in Les Quatres Cents Coups, Truffaut used these hand held cameras to film Antoine on the Carousel. EDITING The style was free, free of any Hollywood rules. It was discontinuous and the directors wanted to remind the audiences that they were watching a film. There were jump cuts and the insertion of material that was non-diegetic (extraneous to the film). Godard used these jump cuts to emphases and lengthy conversation in a room, or a car driving around Paris, there were such noticeable cuts! Irrelevant Shots in the film gave a comical effect to the film. Tirez le Pianist May my mother fall dead if I am lying cut to a picture of the mother falling dead. It was casual himour, which was often inserted into the films. SOME HOLLYWOOD INFLUENCES The films reflected an interest in questioning cinema itself by drawing attention to the convention of film making set by Hollywood. The directors of La Nouvelle Vague present an alternative to Hollywood by breaking these conventions, which seemed to be limited and boring to this new era of cinema. Yet it doesnt forget to pay homage to what is good in the Hollywood Cinema. In fact, we can see how knowledgeable these critics were as they incorporated elements of the American Genre existent in Cinema into their films. Film Noir A Bout de Souffle Gangster Tirez le Pianiste Thriller Bande i Part And we see references, to particular Hollywood stars reminiscent in the films. Jean Paul Belmondo models himself on Humphrey Bogart, and we even see him stand in front of a poster of Bogart in Godards A Bout de Souffle. The actors in the film were encouraged to improvise and talk over each others lines. Before the films they were not big stars, but after, they became stars Jeanne Moreau a famous femme fatale. Her role was encouraging to female actresses and it is thanks to the New Wave directors for conforming against the social norms and giving the females a different role to play other than the dutiful wife and mother. .uc8b8e115dc181b355f27c25d3ead9f79 , .uc8b8e115dc181b355f27c25d3ead9f79 .postImageUrl , .uc8b8e115dc181b355f27c25d3ead9f79 .centered-text-area { min-height: 80px; position: relative; } .uc8b8e115dc181b355f27c25d3ead9f79 , .uc8b8e115dc181b355f27c25d3ead9f79:hover , .uc8b8e115dc181b355f27c25d3ead9f79:visited , .uc8b8e115dc181b355f27c25d3ead9f79:active { border:0!important; } .uc8b8e115dc181b355f27c25d3ead9f79 .clearfix:after { content: ""; display: table; clear: both; } .uc8b8e115dc181b355f27c25d3ead9f79 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .uc8b8e115dc181b355f27c25d3ead9f79:active , .uc8b8e115dc181b355f27c25d3ead9f79:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .uc8b8e115dc181b355f27c25d3ead9f79 .centered-text-area { width: 100%; position: relative ; } .uc8b8e115dc181b355f27c25d3ead9f79 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .uc8b8e115dc181b355f27c25d3ead9f79 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .uc8b8e115dc181b355f27c25d3ead9f79 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .uc8b8e115dc181b355f27c25d3ead9f79:hover .ctaButton { background-color: #34495E!important; } .uc8b8e115dc181b355f27c25d3ead9f79 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .uc8b8e115dc181b355f27c25d3ead9f79 .uc8b8e115dc181b355f27c25d3ead9f79-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .uc8b8e115dc181b355f27c25d3ead9f79:after { content: ""; display: block; clear: both; } READ: Nanotechnology in the automotive idustry EssayThe films were highly personal as we see in Truffauts Les Quatres Cents de Coups. It was seen as an autobiographical film, while still paying homage to other directors. Antoine steals a still from a cinema, of the sultry Harriet Andersson in Ingmer Bergmans Summer with Monika. Bergman was an important director to Godard and Truffaut. The ending of Les Quatre Cents Coups ends with Antoine on the beach, a freeze frame with FIN, which is contradictory because there should be more of a story to come of this young boy. There was naturally, so it should have been To be continued The French New Wave directors were highly critical of the glossy, studio bound French Cinema of the 1940s and 1950s, which is why we see so many on location films. However they did praise the works of many directors. Jean Renoir and Jean Vigo; Italian Neo-Realists Rossellini and Vittorio DeSica and Hollywood Auteurs Hitchcock and Hawks for their distinctive themes. They were a prolific group of directors who represented a radical departure from traditional cinema and they targeted a young, intellectual audience, and in turn, they celebrated an achieved critical and financial success in France and abroad. In turn, they each diverged and developed their own style and distinctive voices. Truffaut incorporated more traditional elements, which is a shame as he found such success by forging a new breed of cinema. And Godard became increasingly radical in his later days. This Wave taught so many directors of today great things, and their films remain classics today, which is as much as a success now, as it was then.